Organisers
Run an event: set up races, design medals, import results and release medals.
Getting started
- How Breaktape worksThe journey from setting up your event to a finisher sharing their signed digital medal.
- Signing in and your accountHow to sign in with a code or link, and what you can change on your Your account page.
- Your overview pageWhat each part of the Overview page shows and how to act on it.
Events and races
- Setting up an event, its editions and racesHow to add an event, its yearly editions and its races, and what each race setting does.
- Waves and start timesHow to add start waves to a race and how Breaktape uses wave start times to work out each runner's own time.
- Age policy and under-13sWhat each age policy does, why a race can't be released without one, and how under-13s' medals are kept private.
Medal designs
- Designing a medalHow to make a medal design, choose its shape, colours and artwork, and decide what each medal shows.
- Checking a design and sending test medalsHow to see your saved design exactly as finishers will get it, and send a test medal email to someone on your team.
- Design versionsWhy a medal design is locked once medals are made with it, and how saving creates a new version.
Results
- Importing a results fileHow to upload an entry list or a results file, what Breaktape can read, and what happens after you upload.
- Matching your file's columnsHow to tell Breaktape which column in your file is which, what it must have, and how the final flag works.
- Reviewing problems before you approveWhat errors and warnings mean, how to deal with them, and what happens when you approve an import.
- Live results from your timing companyHow to give your timing company an API key so results reach Breaktape as runners finish, and what's available today.
- Correcting a result after medals are outHow to correct a result after medals have been issued, and what happens to the old medal and the finisher.
Issuing medals
- Checking a sample and releasing medalsHow to check the sample medals for a race, read the numbers before release, and release the medals to your finishers.
- Send times and quiet modeChoosing when medal emails go out, setting your usual send time, and using quiet mode for a dry run that sends nothing.
- Following delivery and fixing failed emailsHow to follow a medal run after release, see which emails failed and why, try them again, and pause delivery if something is wrong.
- Live races: approving the first medalsHow a live race works, what you can set up today, and how to release its medals while race-day approval is still on its way.
Sponsors
- Adding sponsorsHow to add your sponsors, upload their logos, choose headline or partner, and archive a sponsor when a deal ends.
- Putting sponsors on your medalsWhere sponsors can appear on a medal and its share images, how the Supported by panel on medal pages works, and what the email leaves out.
- Sponsor clicks and reportsHow to see what each sponsor got from your medals, and download a report you can send to them.
Finishers and results
- What finishers getWhat happens on the finisher's side once you release medals, from the email to their medal page, trophy cabinet, privacy choices and sharing.
- Analytics and exportsWhat the numbers on the Analytics page mean, how to filter them by event, year and race, and how to download them as a spreadsheet.
Settings
- Organisation details and logoHow to set your organisation's name, address, billing contact and logo in Settings, and where each one is used.
- How your medal emails lookHow to set the sender name, reply-to address, your own message and the default send time for your medal emails, and what every email always contains.
- Your team and their rolesHow to invite people to your organisation, what each role can do, how to change or remove someone, and how Breaktape's own access is shown.
- Billing, invoices and paymentsWhere to find your plan, invoices and usage, how to pay by bank transfer, and what still works if your account is put on hold.
- API keys and the API referenceHow to make an API key for your timing company, keep it safe, revoke it, and find the race ids and API reference they need.
Trust and privacy
- How medals are verifiedWhy every Breaktape medal is signed, what the verification page shows, and what each of its four results means.
- Privacy, data and erasureWhat finishers control about their medals, how under-13s are protected, what happens when someone asks to be erased, and what personal data leaves Breaktape.