Participants
Got a medal? Keep it, share it, and choose what others see.
Your medal
- What is a Breaktape medal?What your digital medal is, where it comes from and why anyone can trust it.
- Keeping your medalHow to keep your medal from its email with a 6-digit code, so it lands in your trophy cabinet.
- Your trophy cabinetWhere your kept medals live, how to find one and how to get back in later.
- If a charity sent you a medalWhat a thank-you medal is, what its line means and how to keep and share it.
Sharing
Privacy
- Privacy choicesPublic or private, hiding your surname or time, what each changes and how medals start out.
- Medals for childrenHow medals for under-13s work, who keeps them and why they're always private.
- Deleting your account and dataHow to delete one medal or your whole account, what's removed and what stays.
Help with problems
- I didn't get my medal emailWhy your medal email might not have arrived yet, where to look, and who can help.
- My result or name is wrongWhat to do if your time, name or race is wrong on your medal, and what happens when it's corrected.
- Signing in and codesHow sign-in codes work, how long they last, and what to do if one doesn't arrive or doesn't work.
- Checking a medal is genuineHow the verification page works and what each of its results means.
- Physical medalsHow your Breaktape medal relates to the medal you may get at the finish, and who to ask about it.