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BreaktapeHelp

Signing in and codes

How sign-in codes work, how long they last, and what to do if one doesn't arrive or doesn't work.

Breaktape has no passwords. Whenever you keep a medal or sign back in to your trophy cabinet, we email you a 6-digit code instead.

Signing in to your trophy cabinet

  1. Go to app.breaktape.com/cabinet.
  2. Under Email address, enter the address your medals were sent to.
  3. Tap Send me a code.
  4. On Check your email, type the code into the 6-digit code box.
  5. Tap Sign in.

To use a different address, tap Use a different email address.

Another way in: open any of your medal emails, tap Keep your medal, then Sign in to your trophy cabinet.

About the codes

  • The email's subject is Your Breaktape sign-in code.
  • Each code is six numbers. It works once, for 15 minutes.
  • Asking for a new code stops the old one working, so always use the code from the latest email.
  • The email also has a Sign in to Breaktape button. If it doesn't take you to your medals, type the code instead.
  • If you didn't ask for a code, you can ignore the email. Nobody can sign in without it.

If something goes wrong

Nothing arrived. Check your spam or junk folder first. Then tap Send a new code. Make sure you entered the address your medals were sent to: for your safety, the page looks the same whether or not that address has a cabinet.

"That code didn't work. Check it against the latest email: asking for a new code stops the old one working." You may have typed an older code. Use the one from the newest email, or send a new one.

"Enter all 6 digits from the email. Numbers only, no spaces." Check you've typed all six numbers.

"You can ask for a new code once a minute. Wait a moment, then try again." You asked for a new code very recently. Wait a minute and try again.

"We've sent a lot of codes in the last few minutes. Wait a minute, then try again." Too many codes have gone to this address in a short time. Wait a minute or two.

"This sign-in has timed out. Go back and ask for a new code." More than 15 minutes have passed. Start again from the sign-in page.

"That sign-in link has expired or was already used. Ask for a new one below." The button in the email has already been used, or is too old. Ask for a new code.

Good to know

  • Your cabinet belongs to one email address. Medals sent to another address are kept in a separate cabinet, and there's no way to combine them yet.
  • You can't change the email address on your cabinet. If your address has changed, ask your organiser to update it before your next event.
  • Never share your code with anyone. Breaktape will never ask you for it.
  • Still stuck? Email support@breaktape.com.

Next in Help with problemsChecking a medal is genuine

Still stuck?

Your event's organiser can help with results and names. For anything else, email support@breaktape.com and tell us which guide you were reading.