Billing, invoices and payments
Where to find your plan, invoices and usage, how to pay by bank transfer, and what still works if your account is put on hold.
Breaktape bills you for medals issued, under the contract you agreed with us. Everything about it is in one place: your plan, every invoice and whether it's paid, and how many medals you issued each month.
Who can see billing
Admins and finance staff. Everyone else on your team sees a note asking them to talk to one of them. See Your team and their roles.
Find your billing
Go to Settings, then Billing. You'll see these sections.
Your plan
Your plan's name, the Price per medal (plus VAT), any Minimum commitment, your Contract dates and your Payment terms, in days from the invoice date. If your contract hasn't been added yet, it says "Your plan hasn't been set up yet. Breaktape will add it once your contract is agreed."
Invoices
Every invoice we've sent you, with its number, date, what it's for and the total. Each has a status:
| Status | Meaning |
|---|---|
| Due (with a date) | Sent and waiting for payment. |
| Part paid | We've received some of it. The amount paid shows under the total. |
| Overdue | Past its due date and not fully paid. |
| Paid | All paid. Thank you. |
| Cancelled | Withdrawn. A corrected invoice is raised in its place if needed. |
Underneath, Still to pay shows the total of everything outstanding.
Medals by month
How many medals you issued each month, how many were Re-issued, not charged, and how many emails were sent.
Billing contact
Who we send invoices to. To change it, use Change it under Organisation. See Organisation details and logo.
How to pay
- Find the invoice under Invoices and note its number.
- Pay by bank transfer using the details under How to pay, or the bank details printed on the invoice.
- Quote the invoice number as your payment reference.
Payments can take a few days to show as received. Card payments aren't available yet. If you have a question about an invoice, contact support@breaktape.com.
Overdue invoices
If an invoice is overdue, admins and finance staff see a banner in the organiser panel and a note on the Billing page. Nothing is blocked. If you've already paid, it may take a few days to show.
If your account is on hold
If invoices stay unpaid, we may put your account on hold. Everyone on your team then sees Your account is on hold, with the reason.
What still works:
- Your finishers are never affected. Medals already issued, medal pages, verification, keeping medals and sharing all keep working.
- Medals you've already released keep going out.
- Your team can still sign in, see everything and download exports.
What doesn't:
- You can't change anything. Setting up events, importing results, designing and releasing medals, sponsors, settings, the team and API keys are all paused. Anything you try shows a message explaining why.
Once it's paid, contact support@breaktape.com and we'll take your account off hold.
Good to know
- Corrected medals are never charged. When a result is corrected and a medal re-issued, it shows under Re-issued, not charged.
- Medals released in quiet mode count as issued. Use quiet mode on practice runs only. See Send times and quiet mode.
- Your registered name, address and VAT number for invoices are set under Settings, then Organisation.
Related guides
Next in SettingsAPI keys and the API reference
Still stuck?
Email support@breaktape.com and tell us which guide you were reading.