Your team and their roles

How to invite people to your organisation, what each role can do, how to change or remove someone, and how Breaktape's own access is shown.

Everyone who helps run your events can have their own sign-in, with a role that matches what they do. A volunteer who checks numbers doesn't need to release medals, and your finance team doesn't need to design them.

Invite someone

Only admins can invite people.

Go to Settings, then Team.
Under Invite someone, enter their Email address and, if you like, their Name.
Under What they can do, choose a role.
Press Invite to team.

You'll see a message such as "sam.okafor@example.com is on your team", and we email them. They sign in with that address and a 6-digit code: there's no password. Until they first sign in, they show in the list as Invited.

If they're already on the team, you'll see "They're already on your team. Change their role in the list instead."

Roles

Role	What they can do
Admin	Everything, including inviting people, changing roles, organisation and email settings, and API keys.
Editor	Sets up events, imports results, designs and releases medals, follows delivery and manages sponsors. Can't change the team, your organisation settings or API keys.
Viewer	Sees events, results and analytics. Can't change anything.
Finance	Sees analytics, usage and billing, for invoicing. Can't change anything.
Partner admin	Set up by Breaktape for a timing partner who works with you. They can look at your events but can't change anything in the panel. You can't give or change this role yourself.

Billing is for admins and finance. Viewers and editors see a note asking them to talk to one of them.

Change someone's role

Go to Settings, then Team.
Next to the person, choose a new role from the list. It changes straight away.

Remove someone

Press Remove next to the person.
Confirm with Remove from team, or press Keep them to go back.

They can't sign in to your organisation any more. Anything they did stays in your records, with their name on it. You can invite them again later.

Rules that keep your team safe

You can't change your own role or remove yourself. Ask another admin.
Your team always needs at least one admin who has signed in. If you try to remove or change the last one, you'll see "Your team needs at least one admin who has signed in. Make someone else an admin first."
Partner admins are managed by Breaktape, so you won't see a role list or Remove button next to them.

Breaktape's own access

At the bottom of the Team page, Breaktape support access lists every time Breaktape staff signed in as your organisation to help you, with the reason they gave. Each visit lasts an hour at most, and everything they do is recorded under their own name, not yours. If there have been none, it says so.

Good to know

The list shows when each person last signed in, so you can spot accounts nobody uses any more.
Everyone on the team can see the list. Only admins can change it.
If your account is on hold, nobody can change the team until it's sorted. See Billing, invoices and payments.

Next in SettingsBilling, invoices and payments

Still stuck?

Email support@breaktape.com and tell us which guide you were reading.